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Reply To: My Surface Pro 3 won’t response?

Forums Ask a Question My Surface Pro 3 won’t response? Reply To: My Surface Pro 3 won’t response?

Evan Forrest

You will need to force a shut down your Surface Pro 3. To do so:

  1. Option 1: Force a shutdown
    1. Press and hold the power button for 10 seconds until the screen turns off, then release the power button
    2. Press and release the power button to turn on your Surface as usual.
  2. Option 2: Completely turns off (in case of force a shutdown doesn’t work)
    1. Press and hold the power button on your Surface for 30 seconds and then release it.
    2. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
      The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
    3. After you release the buttons, wait for 10 seconds.
    4. Press and release the power button to turn your Surface back on. You should see the Surface logo.
#2313

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