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Forums Microsoft Surface Go problem to start Reply To: problem to start

Reply To: problem to start

Forums Microsoft Surface Go problem to start Reply To: problem to start

Evan Forrest

Hi,

First, make sure that you can successfully access the Surface UEFI settings page on your Surface Go by following these steps: How to access Surface Go UEFI settings. If success, it means your Surface Go might have issues with OS. Otherwise, it might have hardware issues and you might need to send back to Microsoft Store or the dealer.

Second:

  1. Download the recovery image
  2. Reset your Surface Go with a USB drive

On Surface Go, you will need a USB-C flash drive or an OTG adapter to convert from USB-C to USB-A port or you can use any USB-C hub with USB-A output ports. Check here for more them.

#2672

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