Forums Ask a Question After a recent update keys "4", LeftShift" and "Enter" don’t work anymore on my Surface Pro 1

After a recent update keys "4", LeftShift" and "Enter" don’t work anymore on my Surface Pro 1

This topic contains 1 reply, has 2 voices, and was last updated by  Evan Forrest 2 months, 2 weeks ago.

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  • Surface Tip Question

    After a recent update keys "4", LeftShift" and "Enter" don’t work anymore on my Surface Pro 1. The only option I am left with if I unplug the keyboard cover I am able to get those keys with onscreen keyboard. It doesn’t seem to be a hardware issue. Still poking around trying to solve it, Will appreciate any help.

    #2321

    Evan Forrest

    That’s so weird that some keys not working caused by Windows Updates. Here are my suggestions:

    Case 1: keyboard related issues:

    1. You should test with other type covers to see whether the problems still exist.
    2. Does the problem exist on USB keyboard or Bluetooth keyboard?

    Case 2: OS or update related issues:

    1. Do the keys work on the lock screen? sometimes problems only happen when you logged in. Create a new User account and log in to the new account and check again.
    2. Did you install AutoHotKey on your Surface Pro 1? Remove it and check again.

    Hope it helps!

    #2322
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