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My Surface Pro 3 won’t response?

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  • Surface Tip Question

    Hi just wondering if someone can help me my surface pro 3… was working fine and i moved it.. now it wont shut down nor open microsoft edge.. have I tapped a button accidentally?
    It wont open files or photos …. any suggestions
    We have tried shutting it down through task manager that doesn’t seem to be working…


    Evan Forrest

    You will need to force a shut down your Surface Pro 3. To do so:

    1. Option 1: Force a shutdown
      1. Press and hold the power button for 10 seconds until the screen turns off, then release the power button
      2. Press and release the power button to turn on your Surface as usual.
    2. Option 2: Completely turns off (in case of force a shutdown doesn’t work)
      1. Press and hold the power button on your Surface for 30 seconds and then release it.
      2. Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
      3. After you release the buttons, wait for 10 seconds.
      4. Press and release the power button to turn your Surface back on. You should see the Surface logo.
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