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My Surface Pro 2 suddenly will not start Windows

This topic contains 1 reply, has 2 voices, and was last updated by  Evan Forrest 2 weeks ago.

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  • Surface Tip Question

    My Surface Pro 2 suddenly will not start Windows 10. Only Surface logo will appear on screen for several seconds and then go black. A couple of times "Preparing automatic repair" appeared at the bottom but nothing happened. Obviosly I don’t know that much about tablets. I am not sure if my dettachable keyboard is connected because no response to any of the F keys. Anything I can do? Thanks.

    #2492

    Evan Forrest

    Thank for your question! You might need to factory reset your Surface Pro 2, however, by default this method will erase all existing data. If you want to do this, follow these 2 tutorials:

    1. How to download official recovery image for Microsoft Surface
    2. How to Reset Your Surface Using USB Recovery Drive

    Moreover, if you want to rescue your documents before resetting, I suggest to take a look at this:

    Hope it will help.

    #2493
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