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Surface pro recovery key blocked on keyboard

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This topic contains 1 reply, has 2 voices, and was last updated by  Evan Forrest 8 months, 1 week ago.

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  • Surface Tip Question

    My Surface pro (Win 10 prof -1809) got a sudden bluescreen and doesn’t reboot. Trying all possible reboots I always get asking for Bitlock recovery Key number. My bitlock key has numbers and letters but program only accepts numbers. Why does recovery key not work for my Surface?

    #2627

    Evan Forrest

    Hi,

    The recovery key itself is all digit. The key you mentioned is the Key ID. For more information check this thread https://forums.surfacetip.com/forums/topic/how-to-find-my-bitlocker-key/.

    #2631
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